Vision Care Team Lead

LensCrafters; Mission Viejo (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Bonus plan

Employee discounts

Health benefits

Job summary

LensCrafters is seeking a Full-Time Team Lead to deliver outstanding customer service and manage key optical and lab processes in-store. You will guide sales associates, assist customers with selections, and help maintain high standards of care for patients and shoppers.

The role emphasizes leadership, strong communication, and knowledge of optics. Prior retail and lab experience is valued, with a focus on accuracy, teamwork, and service quality.

Qualifications

• HS diploma or GED required for baseline qualification.
• Prior optical/retail experience strongly preferred.
• Solid understanding of optics theory and merchandising is expected.
• Excellent communication and listening abilities are essential.
• Strong interpersonal and teamwork skills are necessary.
• Proficient math and basic POS/computer skills required.
• Proven sales capability and problem-solving mindset.
• Familiarity with cash handling and calculators is helpful.
• Leadership and training experience is a plus.
• Edging and mounting experience is desirable.
• Basic knowledge of optics measurement is preferred.

Responsibilities

• Provide exceptional customer service and support in-store.
• Assist customers with selections and product recommendations.
• Serve as a key holder when needed and support store goals.
• Work with lab a/o optical processes to ensure quality.

Skills

Optical theory knowledge

Retail experience

Customer service

Communication skills

Interpersonal skills

Math skills

Sales skills

Problem solving

Cash register/computers

Leadership & training

Edging & mounting experience

Optical measurement

Education

HS diploma/GED

Tools

POS systems

Computers

Optical equipment

Job description

LensCrafters is seeking a Full-Time Team Lead to deliver outstanding customer service and manage key optical and lab processes in-store. You will guide sales associates, assist customers with selections, and help maintain high standards of care for patients and shoppers.

The role emphasizes leadership, strong communication, and knowledge of optics. Prior retail and lab experience is valued, with a focus on accuracy, teamwork, and service quality.