Vision Care Team Lead: Elevate Customer Experience

Luxottica; Rancho Cucamonga (CA); On-site; USD 26,000 - 45,000; Full time

Job summary

LensCrafters in Rancho Cucamonga, CA, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will support sales teams, help customers with selections, and ensure eyewear meets quality standards.

The role requires strong optical knowledge, retail experience, leadership abilities, and proficiency with basic math, cash registers, and computers. Candidates should be prepared for store leadership responsibilities in a busy retail environment.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Provide unsurpassed customer service to customers and patients.
• Assist customers with selections and recommendations; support sales associates.
• Serve as a responsible alternate store key holder.
• In lab, assist with edging and mounting prescriptions and maintain lab tools and processes.

Skills

Optical knowledge

Retail experience

Leadership & training

Math skills

Sales skills

Problem solving

Interpersonal skills

Edging & mounting

Basic optics knowledge

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Rancho Cucamonga, CA, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will support sales teams, help customers with selections, and ensure eyewear meets quality standards.

The role requires strong optical knowledge, retail experience, leadership abilities, and proficiency with basic math, cash registers, and computers. Candidates should be prepared for store leadership responsibilities in a busy retail environment.