Eye Care Team Lead: Elevate Customer Experience

Luxottica; Visalia (CA); On-site; USD 25,000 - 43,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success by overseeing key optical and lab processes. You will mentor staff, ensure customer satisfaction, and support sales goals in a fast-paced retail setting.

The role requires a HS diploma, strong optical and retail experience, and leadership ability. Responsibilities include assisting customers, acting as an alternate key holder, guiding lab technicians, and ensuring eyewear meets optical standards

Qualifications

• HS diploma or GED required.
• Strong optical theory knowledge and retail experience.
• Leadership and training experience.
• Familiarity with cash registers, computers and calculators.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections, provide recommendations, assists sales associates.
• Serve as a responsible alternate store key holder.
• In Lab: custom fits glasses and places prescription in lenses; ensure optical standards.
• Maintain safe working environment; basic operation and maintenance of lab tools.

Skills

Customer service

Retail experience

Optical knowledge

Interpersonal skills

Math skills

Sales skills

Leadership

Training

Edging & mounting

Problem solving

Education

HS diploma/GED

Tools

POS system

Computers

Calculators

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success by overseeing key optical and lab processes. You will mentor staff, ensure customer satisfaction, and support sales goals in a fast-paced retail setting.

The role requires a HS diploma, strong optical and retail experience, and leadership ability. Responsibilities include assisting customers, acting as an alternate key holder, guiding lab technicians, and ensuring eyewear meets optical standards