Vision Care Team Lead: Customer Service & Lab Ops

LensCrafters; Santa Ana (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Job summary

LensCrafters in Santa Ana, CA seeks a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes. You will serve as an alternate store key holder and support sales teams with product knowledge.

The role requires strong optical and retail experience, leadership and training abilities, and excellent communication. You will ensure quality standards and a safe work environment while coaching staff.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Leadership & training experience.

Responsibilities

• Provide unsurpassed customer service to customers and patients.
• Assist in store success by managing key optical & lab processes.
• Serve as alternate store key holder and help leadership.
• Strengthen staff knowledge, skills, and certification for lens and lab duties.

Skills

Customer service

Leadership

Communication

Sales skills

Problem solving

Cash/register knowledge

Education

HS diploma/GED

Tools

AccuFit Digital Measurement System

Job description

LensCrafters in Santa Ana, CA seeks a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes. You will serve as an alternate store key holder and support sales teams with product knowledge.

The role requires strong optical and retail experience, leadership and training abilities, and excellent communication. You will ensure quality standards and a safe work environment while coaching staff.