Optical Team Lead — Elevate Customer Experience

Luxottica; Walnut Creek (CA); On-site; USD 29,000 - 49,000; Full time

Job summary

LensCrafters, a part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes in-store. You will assist customers with selections, train staff, and ensure quality eyewear standards.

In this role you will lead by example, coordinate team efforts in retail and lab settings, and uphold safety and service excellence for patients and customers alike.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience preferred.
• Knowledge of optical theory and merchandise helpful.
• Leadership and training experience valued.

Responsibilities

• Deliver exceptional customer service to customers and patients.
• Assist in achieving store success by managing optical and lab processes.
• Provide recommendations and assist sales associates.
• Maintain safety and quality standards in lab or store environments.

Skills

Optical theory

Retail experience

Interpersonal skills

Math skills

Sales skills

Leadership training

Edging & mounting

Optical measurement

Education

HS diploma/GED

Job description

LensCrafters, a part of EssilorLuxottica, seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes in-store. You will assist customers with selections, train staff, and ensure quality eyewear standards.

In this role you will lead by example, coordinate team efforts in retail and lab settings, and uphold safety and service excellence for patients and customers alike.