Optical Team Lead: Lead Customer Service & Lab Excellence

Luxottica; Hemet (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health care

401(k) plan

Employee discounts

Paid time off

Job summary

LensCrafters is seeking a Team Lead to elevate customer service and drive store success in a bustling optical retail environment in Riverside/CA. You will oversee key optical & lab processes, mentor sales associates, and ensure high-quality eyewear and patient experiences.

The role requires strong leadership, retail/optical knowledge, and the ability to train staff while managing daily operations. This position offers competitive pay, benefits, and growth opportunities within EssilorLuxottica.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses (Lab duties if applicable).
• Creates a safe working environment; maintains lab tools & systems.

Skills

Optical retail experience

Leadership

Edging & mounting

Customer service

Sales skills

Education

HS diploma/GED

Tools

Cash register

Computers

Job description

LensCrafters is seeking a Team Lead to elevate customer service and drive store success in a bustling optical retail environment in Riverside/CA. You will oversee key optical & lab processes, mentor sales associates, and ensure high-quality eyewear and patient experiences.

The role requires strong leadership, retail/optical knowledge, and the ability to train staff while managing daily operations. This position offers competitive pay, benefits, and growth opportunities within EssilorLuxottica.