Licensed Team Lead: Vision Care & Customer Experience

Certification TOGAF; Rancho Cucamonga (CA); On-site; USD 33,000 - 51,000; Full time

Job summary

LensCrafters in Rancho Cucamonga, CA seeks a Licensed Team Lead to deliver exceptional customer service and manage optical and lab processes. The role emphasizes expertise in lens choices, dispensing, and educating staff on product knowledge, ensuring high standards for customers and patients.

Applicants should hold a valid state Opticianry license, have strong communication skills, and bring leadership experience to drive retail success while maintaining safety and quality in eyewear.

Qualifications

• HS diploma/GED required.
• Current state Opticianry license required.
• Strong optical & retail experience.
• Knowledge of optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• Provide lens fitting, adjustments, and dispensing assistance when in lab.
• Oversee lab processes and ensure safety and quality of eyewear.

Skills

Customer service

Leadership

Communication

Math skills

Sales skills

Problem solving

Cash handling

Interpersonal skills

Optical knowledge

Education

HS diploma/GED

State Opticianry license

Tools

Edging & mounting equipment

Optical machinery

Job description

LensCrafters in Rancho Cucamonga, CA seeks a Licensed Team Lead to deliver exceptional customer service and manage optical and lab processes. The role emphasizes expertise in lens choices, dispensing, and educating staff on product knowledge, ensuring high standards for customers and patients.

Applicants should hold a valid state Opticianry license, have strong communication skills, and bring leadership experience to drive retail success while maintaining safety and quality in eyewear.