Vision Care Team Lead — Elevate Customer Experience

LensCrafters; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Madison, WI is seeking a Team Lead to deliver outstanding customer service and manage key optical and lab processes, supporting store success. This full-time role requires leadership, strong communication, and hands-on coaching for staff and sales teams.

You will oversee daily operations, assist customers with selections, and ensure eyewear quality meets high standards. This position offers growth within the EssilorLuxottica network.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and interpersonal skills.
• Leadership and training experience.

Responsibilities

• Deliver exceptional customer service and ensure customer satisfaction.
• Provide product recommendations and assist sales associates.
• Serve as an alternate store key holder.
• Oversee lab processes and ensure quality standards where applicable.

Skills

Customer service

Communication skills

Leadership experience

Training experience

Sales skills

Problem solving

Math skills

Cash register proficiency

Computer skills

Edging & mounting experience

Optical knowledge

Education

HS diploma/GED

Tools

Optical instruments

Job description

LensCrafters in Madison, WI is seeking a Team Lead to deliver outstanding customer service and manage key optical and lab processes, supporting store success. This full-time role requires leadership, strong communication, and hands-on coaching for staff and sales teams.

You will oversee daily operations, assist customers with selections, and ensure eyewear quality meets high standards. This position offers growth within the EssilorLuxottica network.