Vision Care Team Lead

LensCrafters; Chicago (IL); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Chicago is seeking a Team Lead to deliver outstanding customer service and manage key optical and lab processes. This full-time role combines leadership of store operations with hands-on lens fitting and product knowledge.

You’ll guide staff, ensure accuracy in fittings, and maintain quality customer experiences while upholding optical standards and safety. Competitive total rewards and opportunities for growth.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In lab, if applicable: custom fits glasses and accurately place prescriptions in lenses.
• Support staff knowledge and training on lens and lab processes.

Skills

Customer service leadership

Optical knowledge

Communication

Interpersonal skills

Math skills

Sales skills

Problem solving

Edging & mounting experience

Education

HS diploma/GED

State licensure / ABO Certification

Tools

Cash register

Calculators/ computers

Job description

LensCrafters in Chicago is seeking a Team Lead to deliver outstanding customer service and manage key optical and lab processes. This full-time role combines leadership of store operations with hands-on lens fitting and product knowledge.

You’ll guide staff, ensure accuracy in fittings, and maintain quality customer experiences while upholding optical standards and safety. Competitive total rewards and opportunities for growth.