Optical Retail Team Lead - Customer Experience

Luxottica; St. Louis (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to elevate customer service and manage optical and lab processes to deliver exceptional results in-store.

You will guide sales associates, assist customers with selections, perform basic edging/mounting, and ensure finished eyewear meets standards while maintaining a safe lab environment. Competitive pay and benefits are offered.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Skills

Customer service

Leadership

Sales

Interpersonal skills

Math skills

Problem solving

Cash handling

Training experience

Edging & mounting experience

Education

HS diploma/GED

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to elevate customer service and manage optical and lab processes to deliver exceptional results in-store.

You will guide sales associates, assist customers with selections, perform basic edging/mounting, and ensure finished eyewear meets standards while maintaining a safe lab environment. Competitive pay and benefits are offered.