Vision Care Team Lead - Elevate Customer Experience

EssilorLuxottica; Waldorf (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

LensCrafters in Waldorf, MD is seeking a Team Lead to deliver exceptional customer service and guide store operations. You will supervise retail and lab processes, assist in product selections, and help sales associates achieve the store's goals while maintaining optical quality standards.

A HS diploma and strong optical/retail experience are required; leadership experience and solid communication skills are essential for success.

Qualifications

• HS diploma or GED.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure unsurpassed customer service and support store goals.
• Assist customers with selections, provide recommendations, and aid sales staff.
• In lab operations, assist with edging and mounting where applicable, ensure quality.

Skills

Optical knowledge

Retail experience

Communication skills

Interpersonal skills

Math skills

Sales skills

Problem solving

Cash register proficiency

Leadership experience

Edging & mounting

Optical measurement experience

Education

HS diploma/GED

Job description

LensCrafters in Waldorf, MD is seeking a Team Lead to deliver exceptional customer service and guide store operations. You will supervise retail and lab processes, assist in product selections, and help sales associates achieve the store's goals while maintaining optical quality standards.

A HS diploma and strong optical/retail experience are required; leadership experience and solid communication skills are essential for success.