Vision Care Team Lead — Elevate Customer Experience

EssilorLuxottica; Frisco (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, in Frisco, TX, seeks a Team Lead to drive exceptional customer service and smooth retail operations. You will guide store staff, assist customers with selections, and ensure processes run efficiently to deliver a best-in-class eyewear experience.

In the lab context, you will oversee lens fitting, ensure optical standards, and help train teammates. Leadership, basic math, and cash handling are important components of this role.

Qualifications

• HS diploma or GED required.
• Retail optical experience preferred.
• Strong customer service orientation and communication.
• Familiarity with cash register, computers & calculators.

Responsibilities

• Deliver exceptional customer service to shoppers and patients.
• Assist customers with selections and provide recommendations to sales staff.
• Serve as a responsible alternate store key holder.
• In Lab context, custom fit glasses and place prescriptions in lenses.
• Collaborate with staff to train and develop knowledge of lens options and lab processes.
• Ensure eyewear meets optical standards and customer requirements.
• Maintain a safe working environment and proper operation of lab tools and systems.

Skills

Inter-personal skills

Basic math skills

Sales skills

Problem solving

Leadership & training

Cash handling & computer use

Education

HS diploma/GED

Tools

EDGING & MOUNTING tools

Lab equipment

AccuFit System

Job description

LensCrafters, part of EssilorLuxottica, in Frisco, TX, seeks a Team Lead to drive exceptional customer service and smooth retail operations. You will guide store staff, assist customers with selections, and ensure processes run efficiently to deliver a best-in-class eyewear experience.

In the lab context, you will oversee lens fitting, ensure optical standards, and help train teammates. Leadership, basic math, and cash handling are important components of this role.