Optical Retail Team Lead: Eyewear & Service

LensCrafters; Frisco (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

LensCrafters in Frisco, TX is seeking a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes. The role emphasizes proactive, solution-driven execution and strong product knowledge.

You will guide sales associates, assist customers with selections, and serve as an alternate store key holder. Prior leadership and optical experience are preferred, with a focus on safety and standard compliance.

Qualifications

• HS diploma or GED required; optical and retail knowledge preferred.
• Excellent communication, leadership, and customer service skills.
• Ability to supervise lab operations and training staff.

Responsibilities

• Ensure the LensCrafters team delivers unsurpassed customer service.
• Lead store operations and coach staff in product knowledge.
• Assist customers with selections and provide recommendations.
• Serve as alternate store key holder and ensure store security.

Skills

Customer service

Leadership

Sales skills

Communication

Problem solving

Cash handling

Optics knowledge

Education

HS diploma/GED

Tools

Optical instruments

ABO Certification

Job description

LensCrafters in Frisco, TX is seeking a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes. The role emphasizes proactive, solution-driven execution and strong product knowledge.

You will guide sales associates, assist customers with selections, and serve as an alternate store key holder. Prior leadership and optical experience are preferred, with a focus on safety and standard compliance.