Eyewear Retail Team Lead: Elevate Customer Experience

LensCrafters; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver outstanding customer service and oversee key optical and lab processes in our Fort Worth store.

The role emphasizes leadership, training, and strong communication to guide staff and support sales. It includes responsibilities across retail and, if applicable, lab duties such as edging and mounting, while ensuring quality and safety standards are met.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience preferred.
• Proven leadership and training experience.

Responsibilities

• Deliver exceptional customer service and ensure delight of customers and patients.
• Lead store operations and lab processes to achieve excellent results.
• Assist customers with selections and provide informed recommendations.
• Serve as an accountable alternate store key holder.
• In lab role: assist with edging, mounting and ensuring optical quality.

Skills

Leadership

Customer service

Communication

Sales

Problem solving

Cash handling

Basic optics knowledge

Teamwork

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver outstanding customer service and oversee key optical and lab processes in our Fort Worth store.

The role emphasizes leadership, training, and strong communication to guide staff and support sales. It includes responsibilities across retail and, if applicable, lab duties such as edging and mounting, while ensuring quality and safety standards are met.