Eyewear Team Lead: Elevate Customer Care & Optics

EssilorLuxottica; Columbus (OH); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

LensCrafters is seeking a Team Lead to deliver exceptional customer service and oversee store and lab processes. You will guide staff in lens fitting, edging and mounting, while ensuring accuracy and adherence to optical standards.

The role includes helping customers, training team members, and maintaining a safe, efficient work environment. You will coordinate with sales teams, perform basic lab tasks, and step in as key holder as needed.

Competenze

• HS diploma or GED required with optical/retail knowledge.
• Experience with edgings, mounting and lens fitting processes.
• Solid understanding of optical theory and merchandise.
• Strong interpersonal, sales and problem-solving abilities.
• Experience leading or training teams and handling lab tasks.
• Familiarity with cash registers, computers and calculators.

Mansioni

• Ensure LensCrafters team delivers unsurpassed customer service.
• Assist customers with selections, provide recommendations, support sales associates.
• Act as alternate store key holder when needed.
• In lab scenarios, custom fit glasses and place prescriptions in lenses.
• Strengthen staff knowledge, skills and certifications for lens and store processes.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain a safe working environment and oversee basic lab tool maintenance.

Conoscenze

Optical retail experience

Interpersonal skills

Sales skills

Problem solving

Leadership & training

Edging & mounting

Optical measurement

Basic math skills

Cash register/computers

Knowledge of theory/merchandise

Formazione

HS diploma/GED

Strumenti

ABO Certification

AccuFit System certification

LensCrafters Final Eyewear Inspector Certification

Optical machinery experience

Eyewear inspection certification

Descrizione del lavoro

LensCrafters is seeking a Team Lead to deliver exceptional customer service and oversee store and lab processes. You will guide staff in lens fitting, edging and mounting, while ensuring accuracy and adherence to optical standards.

The role includes helping customers, training team members, and maintaining a safe, efficient work environment. You will coordinate with sales teams, perform basic lab tasks, and step in as key holder as needed.