Vision Care Team Lead: Elevate Customer Experience

EssilorLuxottica; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

LensCrafters in Fort Worth, TX is seeking a Team Lead who drives outstanding customer service and ensures store success through strong optical and lab processes. You will mentor associates, assist customers with selections, fit lenses, and maintain optical standards while upholding safety and exceptional patient experiences.

Join a dynamic team focused on quality care, skill development, and delivering a premium eyewear experience in a fast-paced retail environment.

Qualifications

• HS diploma/GED or equivalent
• Strong optical & retail experience required
• Knowledge of optical theory & merchandise
• Leadership & training experience preferred

Responsibilities

• Deliver exceptional customer service and ensure customer delight.
• Assist customers with selections and provide recommendations; support sales team.
• Serve as alternate store key holder when needed.
• In Lab (if applicable), assist with edging and mounting; ensure optical standards.
• Maintain safe, clean lab and shop environment; operate and maintain lab tools.

Skills

Optical experience

Retail experience

Interpersonal skills

Math skills

Sales skills

Problem solving

Cash register knowledge

Leadership experience

Edging & mounting

Optical measurement

Job description

LensCrafters in Fort Worth, TX is seeking a Team Lead who drives outstanding customer service and ensures store success through strong optical and lab processes. You will mentor associates, assist customers with selections, fit lenses, and maintain optical standards while upholding safety and exceptional patient experiences.

Join a dynamic team focused on quality care, skill development, and delivering a premium eyewear experience in a fast-paced retail environment.