Optical Team Lead — Customer-Centric Eyewear

EssilorLuxottica; Aurora (IL); In loco; USD 27.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Employee discounts

Retirement plan

Descrizione del lavoro

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to elevate customer service and drive store performance. You will manage key optical and lab processes, guide sales interactions, and support associates in lens and lab operations, ensuring quality and safety standards.

This role emphasizes leadership, hands-on skill in eyewear fitting, and the ability to train others. The position requires strong interpersonal and sales skills, a background in optics, and experience with

Competenze

• HS diploma/GED is required.
• Strong optical knowledge and retail experience are essential.
• Leadership and training experience preferred.
• Familiarity with cash registers, computers and calculators is expected.
• Edging and mounting experience is desirable.
• Basic optics knowledge and optical measurement experience are beneficial.

Mansioni

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and provide recommendations.
• Assist in sales as needed and act as a store key holder when required.
• In Lab scenarios, perform custom fits and ensure prescriptions are accurately placed in lenses.
• Support associates to strengthen knowledge of lens and lab processes.
• Maintain safety and ensure optical standards in finished eyewear.

Conoscenze

Strong optical & retail experience

Interpersonal skills

Leadership & training experience

Sales skills

Problem solving ability

Cash register & computers familiarity

Edging & mounting experience

Optical measurement experience

Formazione

HS diploma/GED

Strumenti

ABO Certification

AccuFit Digital Measurement System

Optical machinery/instruments

Descrizione del lavoro

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to elevate customer service and drive store performance. You will manage key optical and lab processes, guide sales interactions, and support associates in lens and lab operations, ensuring quality and safety standards.

This role emphasizes leadership, hands-on skill in eyewear fitting, and the ability to train others. The position requires strong interpersonal and sales skills, a background in optics, and experience with