Vision Care Store Manager: Lead, Coach & Drive KPIs

EssilorLuxottica; Hemet (CA); On-site; USD 70,000 - 122,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead the team and deliver exceptional customer service while driving key metrics. The role requires coaching, staff development, and alignment with optical care standards.

The Manager collaborates with the Doctor of Optometry to enhance the patient experience, oversees operations, inventory, and safety programs, and ensures the store meets brand guidelines and financial targets.

Qualifications

• High School diploma or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong communication and interpersonal skills.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Lead LensCrafters store team to deliver unsurpassed customer service.
• Provide training and coaching to staff using company programs.
• Analyze reports and implement action plans to improve KPIs.
• Hire and motivate engaged team to ensure right staffing.
• Partner with the Doctor of Optometry to enhance customer experience.
• Maintain safety programs and store operations per standards.

Skills

Team leadership

Customer service excellence

Communication

Sales skills

Math skills

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead the team and deliver exceptional customer service while driving key metrics. The role requires coaching, staff development, and alignment with optical care standards.

The Manager collaborates with the Doctor of Optometry to enhance the patient experience, oversees operations, inventory, and safety programs, and ensures the store meets brand guidelines and financial targets.