Optical Retail Store Manager — Drive Customer Excellence

Luxottica; Wesley Chapel (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive bonus

Employee discounts

Paid time off

Retirement savings

Job summary

LensCrafters is seeking a Store Manager to lead a high-performing team in delivering an exceptional customer experience. You will drive KPI results, train staff, and collaborate with the Doctor of Optometry to optimize patient care.

We value leadership, strong communication, and a hands-on approach to store operations, safety, and visual standards. Join a trusted brand within EssilorLuxottica with competitive rewards.

Qualifications

• High School diploma or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong communication, influencing, and negotiation skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to create and implement action plans to improve store KPIs.
• Hire and retain highly engaged staff for the right roles.
• Partner with the Doctor of Optometry to elevate customer and patient experience.
• Ensure operational, inventory and visual tasks meet guidelines flawlessly.
• Maintain safety programs to ensure a safe and FUN working environment.

Skills

Customer Service

Team Leadership

Coaching & Training

KPI Analysis

Hiring & Staffing

Collaboration with Optometrist

Safety Compliance

Influencing & Negotiating

Communication

Time Management

Cash Handling

Math Skills

POS System

LC Dashboard

Education

High School diploma or equivalent

College degree (preferred)

ABO Certification (optional)

LensCrafters Final Inspector Certification (optional)

Tools

POS System

LC Dashboard

Computers

Job description

LensCrafters is seeking a Store Manager to lead a high-performing team in delivering an exceptional customer experience. You will drive KPI results, train staff, and collaborate with the Doctor of Optometry to optimize patient care.

We value leadership, strong communication, and a hands-on approach to store operations, safety, and visual standards. Join a trusted brand within EssilorLuxottica with competitive rewards.