Vision Care Store Manager — Lead Service & Growth

EssilorLuxottica; Hemet (CA); On-site; USD 81,000 - 140,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Manager in the United States to lead operations and deliver a superior customer experience at LensCrafters locations. The role focuses on driving KPIs, team leadership, inventory control, and training to ensure flawless service delivery.

The successful candidate will oversee staffing, partnerships with optical professionals, and adherence to brand standards while maintaining a safe, engaging store environment. Competitive benefits apply.

Qualifications

• 4+ years management/supervisory experience
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas: NPS - Net Promoter Score, % Sales to Plan, Customer Count, Store Operating Profitability, % Saturation of Training, Key Performance Indicators, to include exam growth and retention.
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.

Skills

Management experience

Strong communicator

Sales skills

Team building

Influencing/negotiating

Optical knowledge

Time management

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Manager in the United States to lead operations and deliver a superior customer experience at LensCrafters locations. The role focuses on driving KPIs, team leadership, inventory control, and training to ensure flawless service delivery.

The successful candidate will oversee staffing, partnerships with optical professionals, and adherence to brand standards while maintaining a safe, engaging store environment. Competitive benefits apply.