Store Manager: Vision Care Leader with Growth & Rewards

EssilorLuxottica; Wesley Chapel (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Store Manager to lead the store team, integrate the Brand Story, and ensure flawless execution of the customer experience.

You will train and coach the team, analyze performance data to drive KPIs, and collaborate with the Doctor of Optometry to enhance patient care. This role emphasizes safety, operational excellence, and delivering a premier customer journey.

Qualifications

• High School diploma or equivalent.
• 4+ years of management/supervisory experience.
• Knowledge of operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Lead LensCrafters team to deliver unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
• Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Maintain store and teams’ operational, inventory, and visual tasks per guidelines to ensure best customer experience.
• Ensure all Company approved safety programs are implemented and maintained.

Skills

Management experience

Team leadership

Customer service

Communication skills

Time management

Analytical skills

Education

High school diploma

College degree preferred

ABO Certification (optional)

Job description

LensCrafters is seeking a Store Manager to lead the store team, integrate the Brand Story, and ensure flawless execution of the customer experience.

You will train and coach the team, analyze performance data to drive KPIs, and collaborate with the Doctor of Optometry to enhance patient care. This role emphasizes safety, operational excellence, and delivering a premier customer journey.