Store Manager — Vision Care & Customer Experience

EssilorLuxottica; Brandon (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead the team, drive exceptional customer service, and deliver key performance indicators. The successful candidate will integrate the Brand Story, coach staff, and manage store operations to create a flawless patient and customer experience.

Reporting to leadership, you will analyze store data, hire top talent, partner with the Doctor of Optometry, and ensure safety programs are followed for a safe, productive environment.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Customer service

Retail knowledge

Influencing skills

Education

High School diploma or equivalent

College degree or equivalent

Tools

LC Dashboard

Job description

LensCrafters is seeking a Store Manager to lead the team, drive exceptional customer service, and deliver key performance indicators. The successful candidate will integrate the Brand Story, coach staff, and manage store operations to create a flawless patient and customer experience.

Reporting to leadership, you will analyze store data, hire top talent, partner with the Doctor of Optometry, and ensure safety programs are followed for a safe, productive environment.