Store Manager - Vision Care & Customer Experience

EssilorLuxottica; Dedham (MA); On-site; USD 77,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Bonus/commission

Employee discounts

Job summary

LensCrafters is part of EssilorLuxottica, a global leader in vision care. This full-time Store Manager role focuses on delivering an exceptional customer experience while driving KPIs and leading a high-performing team in a LensCrafters store.

The role emphasizes training, coaching, and collaboration with optometrists, with a strong emphasis on safety, inventory, and operations to support the customer journey and business results.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Lead LensCrafters team to deliver unsurpassed customer service.
• Provide training and coaching using company programs.
• Analyze reporting and implement action plans to improve KPIs.
• Attract and hire engaged team members.
• Collaborate with Doctor of Optometry to elevate customer experience.
• Ensure store operates safely and in line with guidelines.

Skills

Leadership

Communication

Sales skills

Team building

Customer service

Time management

Education

High School or equivalent

College degree preferred

Tools

Cash register

Computers/POS systems

Job description

LensCrafters is part of EssilorLuxottica, a global leader in vision care. This full-time Store Manager role focuses on delivering an exceptional customer experience while driving KPIs and leading a high-performing team in a LensCrafters store.

The role emphasizes training, coaching, and collaboration with optometrists, with a strong emphasis on safety, inventory, and operations to support the customer journey and business results.