VisionCare Store Manager - Lead Customer Experience

Luxottica; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Lexington, KY is seeking a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will integrate brand storytelling with flawless execution of store operations and KPIs.

You will coach a diverse team, manage inventory and visual standards, partner with the optometrist, and ensure safety and compliance while driving sales and loyalty. 4+ years of retail leadership and knowledge of optical products are preferred.

Qualifications

• High School graduate or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.
• Preferred: College degree or equivalent.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting and Adjusting Program.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure appropriate staffing.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines.
• Ensure all Company approved safety programs are implemented and maintained.

Skills

Store leadership

Team building

Customer service

Sales skills

Communication

Time management

Negotiation

Cash handling

Advanced math

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Lexington, KY is seeking a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will integrate brand storytelling with flawless execution of store operations and KPIs.

You will coach a diverse team, manage inventory and visual standards, partner with the optometrist, and ensure safety and compliance while driving sales and loyalty. 4+ years of retail leadership and knowledge of optical products are preferred.