Vision Care Front Desk Specialist

MyEyeDr; Winter Haven (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Winter Haven, FL. You will manage the front desk during check in/out, deliver personalized patient experiences, and support the team with scheduling and insurance verification.

Training provided for optical industry specifics. Some weekend and evening shifts are required. Join a fast-paced eye care team focused on delivering best-in-class service and patient satisfaction.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

multitasking

Phone etiquette

Computer literacy

Tools

Phone system

Scheduling software

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Winter Haven, FL. You will manage the front desk during check in/out, deliver personalized patient experiences, and support the team with scheduling and insurance verification.

Training provided for optical industry specifics. Some weekend and evening shifts are required. Join a fast-paced eye care team focused on delivering best-in-class service and patient satisfaction.