Patient Service Front Desk Specialist

MyEyeDr.; Chardon (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

MyEyeDr. seeks a Patient Service Coordinator to manage the front desk during check in/out and deliver a personalized patient experience. Training will be provided to learn the vision care industry and support high-quality service.

You will handle scheduling, insurance verification, patient outreach, and answer multiple phone lines while collaborating with doctors and staff. Some weekend/evening shifts are required. Office General Manager oversees the role.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication

Computer skills

Job description

MyEyeDr. seeks a Patient Service Coordinator to manage the front desk during check in/out and deliver a personalized patient experience. Training will be provided to learn the vision care industry and support high-quality service.

You will handle scheduling, insurance verification, patient outreach, and answer multiple phone lines while collaborating with doctors and staff. Some weekend/evening shifts are required. Office General Manager oversees the role.