Patient Care Concierge — Front Desk & Insurance Expert

MyEyeDr; Ocala (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage and associate discount

401K with company match

PTO and paid holidays from day one

Job summary

MyEyeDr. in Ocala, FL is seeking a Patient Service Coordinator to manage front desk operations during check-in/out, delivering personalized patient experiences. No optical experience?

Training provided to help you learn the industry and support our mission to deliver best-in-class vision care. You will coordinate appointments, verify insurance, answer calls, greet patients, and support office staff. This role requires flexibility for some evenings and weekends and reports to the Office General

Qualifications

• Experience in a front desk, reception, or customer-facing administrative role.
• Organized with ability to prioritize multiple tasks under pressure.
• Friendly, patient-centric, and team-oriented with strong communication skills.
• Flexible and adaptable, capable of wearing multiple hats.

Responsibilities

• Provide patients a personalized check in/out experience with a timely, seamless process.
• Verify and educate patients on insurance options during check in/out.
• Assist with appointment confirmations and patient outreach in coordination with doctors.
• Manage multiple phone lines, greet walk-ins, schedule appointments, and support staff.
• Cross-train to other office roles as needed by office needs.
• Collaborate with doctors and team members to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Organized

Strong communication

Team player

Problem solving

Multitasking

Job description

MyEyeDr. in Ocala, FL is seeking a Patient Service Coordinator to manage front desk operations during check-in/out, delivering personalized patient experiences. No optical experience?

Training provided to help you learn the industry and support our mission to deliver best-in-class vision care. You will coordinate appointments, verify insurance, answer calls, greet patients, and support office staff. This role requires flexibility for some evenings and weekends and reports to the Office General