Eye Care Experience Specialist - Front Desk

Magruder Eye Institute; Winter Park (FL); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Winter Park Ophthalmology is seeking a full-time Patient Services Specialist/Front Desk to deliver exceptional patient care and a positive experience. You will greet and check in patients, collect demographics and insurance information, collect co-pays, verify eligibility, and support the scheduling process among clinicians and staff.

The role emphasizes professional communication, confidentiality, and accurate processing of payments and records in a fast-paced ophthalmology setting.

Qualifications

• High School diploma or equivalent required.
• Certified Patient Services Specialist preferred.
• Front desk and patient registration experience preferred.

Responsabilités

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
• Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.
• Utilizes the operational guidelines for scheduling patient appointments.
• Completes reminder calls to patient for scheduled appointments, as needed.
• Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
• Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
• Prioritizes and completes all work in an accurate, effective, and efficient manner.

Connaissances

Customer service

Front desk experience

Medical office

Microsoft Office

Formation

High School diploma or equivalent

Outils

EMR systems

Description du poste

Winter Park Ophthalmology is seeking a full-time Patient Services Specialist/Front Desk to deliver exceptional patient care and a positive experience. You will greet and check in patients, collect demographics and insurance information, collect co-pays, verify eligibility, and support the scheduling process among clinicians and staff.

The role emphasizes professional communication, confidentiality, and accurate processing of payments and records in a fast-paced ophthalmology setting.