Vision Care Experience Coordinator

Visionworks of America, Inc.; Lexington (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America, Inc. in Lexington, KY seeks an OD Coordinator to be the welcoming face of our Exam Practice. This role trains and schedules OD Techs and guides patients through the Visionworks experience, ensuring eye exam needs are met with a simple, human, and bold approach.

The position emphasizes patient records, smooth doctor-to-sales transitions, and day-to-day operations to support the exam lane and customer journey. It is a full-time opportunity with competitive benefits.

Qualifications

• Customer or patient experience is preferred but not required.
• HS diploma, GED or equivalent.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products and services that meet eye care needs.
• Execute day-to-day operational activities to support the store's exam lane and patient experience goals.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication

Education

HS diploma/GED or equivalent

Licensed OD Technician or State Opticians License

Job description

Visionworks of America, Inc. in Lexington, KY seeks an OD Coordinator to be the welcoming face of our Exam Practice. This role trains and schedules OD Techs and guides patients through the Visionworks experience, ensuring eye exam needs are met with a simple, human, and bold approach.

The position emphasizes patient records, smooth doctor-to-sales transitions, and day-to-day operations to support the exam lane and customer journey. It is a full-time opportunity with competitive benefits.