OD Coordinator: Patient Concierge & Exam Prep

Visionworks of America, Inc.; Chattanooga (TN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, training and scheduling OD Techs, and guiding patients through the eye care journey with a simple, human and bold approach.

You will maintain patient records, transfer patients from doctor to sales floor, and support the exam lane with efforts like restocking, cleaning equipment, and answering phones to meet patient needs.

Qualifications

• Customer or patient experience preferred but not required.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer or patient experience

Education

HS diploma or GED

State Opticians License

Job description

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, training and scheduling OD Techs, and guiding patients through the eye care journey with a simple, human and bold approach.

You will maintain patient records, transfer patients from doctor to sales floor, and support the exam lane with efforts like restocking, cleaning equipment, and answering phones to meet patient needs.