Vision Care Coordinator & Patient Experience Lead

Visionworks; Clarksville (IN); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is hiring an OD Coordinator to be the friendly face of our Exam Practice in Clarksville, IN. You’ll help train and schedule OD Techs, guide patients through the eye exam journey, and ensure a smooth transition from doctor to sales floor with clear, helpful information.

The role emphasizes patient care, testing knowledge, and product/service education to meet eye care needs while supporting daily store operations and revenue processes.

Qualifications

• Related customer or patient experience preferred but not required.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate about products and services.
• Execute day-to-day operational activities to support the exam lane and patient experience.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare Technician work schedules to meet patient/Doctor demand.

Skills

Customer experience

Education

HS diploma/GED

Job description

Visionworks is hiring an OD Coordinator to be the friendly face of our Exam Practice in Clarksville, IN. You’ll help train and schedule OD Techs, guide patients through the eye exam journey, and ensure a smooth transition from doctor to sales floor with clear, helpful information.

The role emphasizes patient care, testing knowledge, and product/service education to meet eye care needs while supporting daily store operations and revenue processes.