Vision Care OD Coordinator: Patient Experience Leader

Visionworks of America, Inc.; Tennessee; On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

Exclusive employee discounts

Job summary

Visionworks of America, Inc. is seeking an OD Coordinator to be the face of our in-store exam practice and to ensure a smooth patient journey from check-in to product recommendations.

You will assist with training and scheduling of OD Techs and support eye health knowledge and preliminary testing. The role requires handling patient information, guiding transitions to the sales floor, and coordinating day-to-day operations such as inventory, equipment cleaning, and phone coverage to meet patient

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service experience

Education

HS diploma/GED or equivalent

State Optician License (for OD Techs)

Job description

Visionworks of America, Inc. is seeking an OD Coordinator to be the face of our in-store exam practice and to ensure a smooth patient journey from check-in to product recommendations.

You will assist with training and scheduling of OD Techs and support eye health knowledge and preliminary testing. The role requires handling patient information, guiding transitions to the sales floor, and coordinating day-to-day operations such as inventory, equipment cleaning, and phone coverage to meet patient