Vision Care Experience Coordinator

Visionworks of America; Clarksville (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage)

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks OD Coordinator in Indiana guides patients through the first steps of the eye care journey, coordinating with OD techs and staff to ensure a smooth exam and sales pathway. You will handle patient information, restock and maintain equipment, and assist with scheduling while delivering friendly, human, and bold service in-store.

Ideal candidates have customer/patient experience and HS diploma or GED, with OD tech licensing as a plus.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service experience

People skills

Communication

Education

HS diploma or GED

Equivalent related job experience

Job description

Visionworks OD Coordinator in Indiana guides patients through the first steps of the eye care journey, coordinating with OD techs and staff to ensure a smooth exam and sales pathway. You will handle patient information, restock and maintain equipment, and assist with scheduling while delivering friendly, human, and bold service in-store.

Ideal candidates have customer/patient experience and HS diploma or GED, with OD tech licensing as a plus.