OD Coordinator — Patient Care & Ops Lead

Visionworks of America, Inc.; Carmel (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone awards

Medical & dental for full timers

Job summary

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice. You will support training and scheduling of OD Techs, apply eye health knowledge, and guide patients through the Visionworks experience, ensuring their eye exam needs are met in a simple, human, and bold way.

You will maintain accurate patient records, introduce patients to the OD, transition them to the sales floor, and assist with daily store operations such as restocking, cleaning equipment, and answering phones to

Qualifications

• Experience in customer or patient service preferred.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide important information to the OD.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice. You will support training and scheduling of OD Techs, apply eye health knowledge, and guide patients through the Visionworks experience, ensuring their eye exam needs are met in a simple, human, and bold way.

You will maintain accurate patient records, introduce patients to the OD, transition them to the sales floor, and assist with daily store operations such as restocking, cleaning equipment, and answering phones to