Vision Care OD Coordinator - Patient Experience Lead

Visionworks; Towne Hills (TN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America, Inc. is seeking an OD Coordinator to be the face of our exam practice, guiding patients through the Visionworks experience with knowledgeable care.

You will support OD tech training, scheduling, and ensure smooth transitions from exam to sales floor while delivering helpful eye care information. The role emphasizes accurate patient records, coordination of the team, and daily store operations to meet patient needs.

Qualifications

• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Education

HS diploma or GED

Job description

Visionworks of America, Inc. is seeking an OD Coordinator to be the face of our exam practice, guiding patients through the Visionworks experience with knowledgeable care.

You will support OD tech training, scheduling, and ensure smooth transitions from exam to sales floor while delivering helpful eye care information. The role emphasizes accurate patient records, coordination of the team, and daily store operations to meet patient needs.