Vision Care Coordinator - Patient Experience & Scheduling

Rosin Eyecare; West Covina (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Rosin Eyecare in West Covina, CA seeks a full-time front office coordinator to support daily admin tasks for doctors, visitors, and patients. You will ensure an exceptional patient experience by linking front desk operations with clinical flow and maintaining accurate records.

The role emphasizes scheduling, telephone etiquette, HIPAA-compliant data handling, and robust customer service skills to keep the practice running smoothly in a busy eyecare environment.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments in person or by phone to optimize time and patient flow.
• Notifies doctors of patient arrivals and updates service delivery against schedule.
• Makes reminder calls for appointment confirmations and pickups.
• Maintains confidentiality of medical, personal, and financial information per HIPAA.

Skills

Customer service

Communication

Problem solving

Organization

Listening

POS familiarity

Patient record systems

Education

High School diploma or equivalent

Tools

Point-of-sale (POS)

Patient record systems

Job description

Rosin Eyecare in West Covina, CA seeks a full-time front office coordinator to support daily admin tasks for doctors, visitors, and patients. You will ensure an exceptional patient experience by linking front desk operations with clinical flow and maintaining accurate records.

The role emphasizes scheduling, telephone etiquette, HIPAA-compliant data handling, and robust customer service skills to keep the practice running smoothly in a busy eyecare environment.