Patient Care Coordinator: Eye Care Scheduling Specialist

EssilorLuxottica; Downers Grove (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

EssilorLuxottica's Rosin Eyecare Downers Grove is seeking a Patient Care Coordinator to support the daily administration of doctors, visitors, and patients. This role ensures an unsurpassed patient experience by seamlessly linking the doctor with front-office functions and by maintaining HIPAA confidentiality.

The position requires a High School diploma and strong customer service and communication skills. Weekend/evening shifts may be required depending on location, and the hospital-inspired

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.

Responsibilities

• Greets patients without delay.
• Answers the telephone promptly in a friendly and courteous manner.
• Schedules appointments in person or by phone to optimize patient satisfaction and provider time.
• Keeps patient appointments on schedule and notifies providers of delays.
• Performs reminder calls for appointment confirmation and order pickup.

Skills

High School diploma

Customer service

Communication

Problem solving

Organization

Tools

POS systems

Patient records software

In-store technology

Job description

EssilorLuxottica's Rosin Eyecare Downers Grove is seeking a Patient Care Coordinator to support the daily administration of doctors, visitors, and patients. This role ensures an unsurpassed patient experience by seamlessly linking the doctor with front-office functions and by maintaining HIPAA confidentiality.

The position requires a High School diploma and strong customer service and communication skills. Weekend/evening shifts may be required depending on location, and the hospital-inspired