Optometry Patient Care Coordinator | Front Desk Scheduling

EssilorLuxottica; West Covina (CA); On-site; USD 27,000 - 35,000; Full time

Job summary

EssilorLuxottica West Covina is seeking a Front Desk Administrative Associate to coordinate the daily flow of doctors, visitors and patients and to ensure a superior patient experience.

The role involves appointment scheduling, patient communication, insurance eligibility verification, and maintenance of office operations, with flexibility to work evenings/weekends as needed to support business needs.

Qualifications

• High School diploma or equivalent required.
• 2+ years of office experience in a healthcare setting preferred.
• Strong customer service skills (internal and external).
• Strong communicator and listener; good verbal and written communication.
• Problem solving ability and strong organizational skills.

Responsibilities

• Greet patients promptly and courteously.
• Schedule and coordinate patient appointments to optimize provider time.
• Notify patients and staff of arrivals, delays, and appointment confirmations.
• Process patient charges, manage cash/third‑party claims, and maintain records.
• Maintain HIPAA confidentiality and ensure office systems run smoothly.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Patient records software

Job description

EssilorLuxottica West Covina is seeking a Front Desk Administrative Associate to coordinate the daily flow of doctors, visitors and patients and to ensure a superior patient experience.

The role involves appointment scheduling, patient communication, insurance eligibility verification, and maintenance of office operations, with flexibility to work evenings/weekends as needed to support business needs.