Eye Care Experience Coordinator

Luxottica; Homewood (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Rosin Eyecare in Homewood, IL, is seeking an administrative coordinator to support the practice by coordinating daily patient and doctor activities and ensuring an exceptional patient experience. This role links front-desk duties with practice operations to establish the community’s premier destination for vision care.

The ideal candidate has basic high school education and strong customer-service skills, with excellent communication and problem-solving abilities.

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills (internal/external)
• Strong communicator and listener
• Problem solving ability
• Organization skills

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma

Tools

Point-of-sale systems

Patient record systems

Office software

Job description

Rosin Eyecare in Homewood, IL, is seeking an administrative coordinator to support the practice by coordinating daily patient and doctor activities and ensuring an exceptional patient experience. This role links front-desk duties with practice operations to establish the community’s premier destination for vision care.

The ideal candidate has basic high school education and strong customer-service skills, with excellent communication and problem-solving abilities.