Eye Care Experience Coordinator

Rosin Optical Co., Inc.; Aurora (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

Rosin Eyecare in Illinois is seeking an organized and friendly Administrative Assistant to support daily practice operations. You will coordinate patient flow, schedule appointments, and help maintain patient records with care in a fast-paced environment.

The role emphasizes strong customer service, clear communication, and problem-solving skills, with a focus on delivering an excellent patient experience. Training opportunities and a collaborative team await the right candidate.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability

Responsibilities

• Greets patients and answers phones promptly and courteously.
• Schedules appointments to optimize provider time and room utilization.
• Notifies providers of arrivals and delays to keep on schedule.
• Makes reminder calls for appointments and pickups.
• Records, updates financial information, and handles third-party claims.
• Maintains HIPAA confidentiality and a safe working environment.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Point-of-sale

Patient record systems

Office software

Job description

Rosin Eyecare in Illinois is seeking an organized and friendly Administrative Assistant to support daily practice operations. You will coordinate patient flow, schedule appointments, and help maintain patient records with care in a fast-paced environment.

The role emphasizes strong customer service, clear communication, and problem-solving skills, with a focus on delivering an excellent patient experience. Training opportunities and a collaborative team await the right candidate.