Vision Care Experience Coordinator

Luxottica; Chapel Hill (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Triangle Visions Optometry is hiring a Patient Care Coordinator to manage daily front-desk tasks, scheduling, and patient flow. You will link doctors, visitors, and patients to deliver an outstanding patient experience in a fast-paced eye-care practice.

This role requires a high school diploma, strong customer service, and clear communication. Weekend and evening shifts may be needed; familiarity with POS and patient records systems is a plus.

Qualifications

• This role requires strong customer service and communication skills.
• Experience handling patient interactions is preferred.
• Ability to manage front-desk tasks and HIPAA considerations.

Responsibilities

• Greets patients and schedules appointments to optimize flow.
• Manages phone calls, reminders, and patient check-in processes.
• Maintains confidentiality of medical, personal, and financial information in accordance with HIPAA.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

POS

Patient record systems

Office software

Job description

Triangle Visions Optometry is hiring a Patient Care Coordinator to manage daily front-desk tasks, scheduling, and patient flow. You will link doctors, visitors, and patients to deliver an outstanding patient experience in a fast-paced eye-care practice.

This role requires a high school diploma, strong customer service, and clear communication. Weekend and evening shifts may be needed; familiarity with POS and patient records systems is a plus.