Vision Care Experience Coordinator

Luxottica; New York (NY); On-site; USD 28,047 - 36,327; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Job summary

Luxottica in New York seeks a frontline administrative professional to coordinate daily operations for ophthalmic services and ensure a seamless patient experience. You will link doctors, patients, and office functions to support quality vision care.

The role emphasizes scheduling, patient communication, and maintaining an organized, HIPAA-compliant office environment within a busy practice.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Patient record software

Other software applications

Job description

Luxottica in New York seeks a frontline administrative professional to coordinate daily operations for ophthalmic services and ensure a seamless patient experience. You will link doctors, patients, and office functions to support quality vision care.

The role emphasizes scheduling, patient communication, and maintaining an organized, HIPAA-compliant office environment within a busy practice.