Vision Care Experience Coordinator

Luxottica; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica's TeamVision practice in Chicago, IL is seeking an administrative coordinator to help coordinate daily operations for doctors, visitors, and patients. You will ensure a smooth patient experience by linking front desk and clinical functions, supporting service delivery and patient flow.

Responsibilities include greeting patients, scheduling appointments, handling calls, processing charges and insurance verification, maintaining patient records under HIPAA, and supporting office

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients promptly and warmly.
• Answers calls in a friendly, courteous manner.
• Schedules appointments to maximize provider time and patient flow.
• Notifies doctor of arrivals and any delays to maintain schedule.
• Processes charges, receipts, and third-party claims.
• Maintains HIPAA-compliant patient confidentiality and records.
• Maintains office supplies and equipment with the Practice Manager.
• Supports insurance eligibility checks and billing tasks.
• Works weekends/evenings as needed to support business needs.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

POS systems

Patient records

Office software

Job description

EssilorLuxottica's TeamVision practice in Chicago, IL is seeking an administrative coordinator to help coordinate daily operations for doctors, visitors, and patients. You will ensure a smooth patient experience by linking front desk and clinical functions, supporting service delivery and patient flow.

Responsibilities include greeting patients, scheduling appointments, handling calls, processing charges and insurance verification, maintaining patient records under HIPAA, and supporting office