Vision Care Coordinator — Patient Experience Lead

California LASIK & Eye; Sacramento (CA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

California LASIK & Eye in Sacramento, CA is seeking a Patient Care Coordinator to support patients throughout their visit and treatment journey. This full-time, on-site role involves greeting and checking in patients, verifying information, scheduling and coordinating pre- and post-operative visits, and handling inquiries with clear information about procedures and prep.

You will collaborate with clinical and administrative teams to ensure smooth patient flow, timely communication, and a

Qualificações

• Appointment scheduling and calendar management in a medical setting.
• Strong phone etiquette for inquiries and follow-up.
• Experience with care coordination through consultations, procedures, and follow-up.
• Basic medical terminology knowledge related to ophthalmology or willingness to learn.
• Commitment to high-quality patient care with compassion and cultural sensitivity.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Comfort with electronic health records and standard office software; learn new systems quickly.
• Prior experience in a medical office or ophthalmology setting preferred.
• High school diploma or equivalent; additional medical admin training is a plus.

Responsabilidades

• Greet and check-in patients and verify/update their information.
• Schedule and confirm appointments; coordinate pre- and post-operative visits.
• Answer phones and respond to inquiries with clear information about procedures and prep.
• Support patient flow and timely communication across clinical and administrative teams.
• Handle patient forms, collect copays, and maintain organized records.
• Assist with basic administrative projects as needed.

Conhecimentos

Appointment scheduling

Phone etiquette

Care coordination

Medical terminology

Organizational skills

Multitasking

EHR familiarity

Learn new systems

Medical office experience

Formação académica

High school diploma

Medical administration training

Ferramentas

EHR software

Office software

Descrição da oferta de emprego

California LASIK & Eye in Sacramento, CA is seeking a Patient Care Coordinator to support patients throughout their visit and treatment journey. This full-time, on-site role involves greeting and checking in patients, verifying information, scheduling and coordinating pre- and post-operative visits, and handling inquiries with clear information about procedures and prep.

You will collaborate with clinical and administrative teams to ensure smooth patient flow, timely communication, and a