LASIK Care Coordinator: Patient Experience & Scheduling

Gailey Eye Clinic; Bloomington (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus

Job summary

Gailey Eye Clinic is seeking a LASIK Coordinator to serve as the primary contact for LASIK patients, coordinate inquiries, candidacy assessment, screenings, testing, surgeries, and postoperative visits. You will also manage lead tracking and patient outreach while supporting administrative tasks for Clinical Services.

You will provide professional, compassionate communication, maintain HIPAA standards, and collaborate with clinical teams to ensure a smooth refractive process for patients seeking

Qualifications

• High school diploma or GED.
• Healthcare or patient service experience preferred.
• Knowledge of LASIK or willingness to train.
• Strong communication, organization, follow-up, and multitasking.
• Comfort discussing pricing and financing with patients.
• Proficiency with EMR and standard office software.
• Outgoing and engaging with patients; capable of independent and team work.

Responsibilities

• Serve as a primary contact for LASIK inquiries and provide information on procedures, candidacy, costs, financing, and expectations.
• Coordinate eligibility screening, consultations, testing, surgeries, schedules and postoperative visits.
• Maintain accurate patient information and documentation in the EMR.
• Provide a positive, personalized patient experience throughout the refractive process.
• Track refractive leads, follow-up activity, status, and conversion.
• Respond promptly to inquiries and follow up by phone, text, or email.
• Build rapport with prospective patients and address questions or concerns.
• Maintain an organized patient pipeline and assist with program reporting and outreach initiatives.
• Provide administrative support as needed and support departmental priorities.

Skills

Communication

Organization

Follow-up

Multitasking

Pricing discussion

EMR proficiency

Education

High school diploma

Tools

EMR

Office software

Job description

Gailey Eye Clinic is seeking a LASIK Coordinator to serve as the primary contact for LASIK patients, coordinate inquiries, candidacy assessment, screenings, testing, surgeries, and postoperative visits. You will also manage lead tracking and patient outreach while supporting administrative tasks for Clinical Services.

You will provide professional, compassionate communication, maintain HIPAA standards, and collaborate with clinical teams to ensure a smooth refractive process for patients seeking