Vision Care Concierge & Eyewear Stylist

EssilorLuxottica; Sacramento (CA); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Bonuses/commission plan

Health care benefits

Paid time off

Résumé du poste

LensCrafters in Sacramento is seeking an EyeCare Advisor to deliver the LensCrafters Experience, assist with frames and lenses, and coordinate with doctors and retail teams. You will handle patient records, explain services, and support clinical and store operations with accuracy and care.

The role emphasizes HIPAA-compliant record handling, POS usage, and fast, friendly customer service in a busy optical retail setting.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsabilités

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and patient information carefully.
• Identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Explains to customers “One Hour” processing and expected delivery times.
• Maintains safe working environment for all associates/patients.

Connaissances

Customer service

Communication skills

Sales

Math skills

Cash handling

Formation

High School diploma or equivalent

Outils

POS system

Cash register

Description du poste

LensCrafters in Sacramento is seeking an EyeCare Advisor to deliver the LensCrafters Experience, assist with frames and lenses, and coordinate with doctors and retail teams. You will handle patient records, explain services, and support clinical and store operations with accuracy and care.

The role emphasizes HIPAA-compliant record handling, POS usage, and fast, friendly customer service in a busy optical retail setting.