Vision Care Experience Coordinator

Talentify; Raleigh (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

LensCrafters is seeking an organized administrative professional to support the practice by coordinating daily operations for doctors, visitors, and patients. This role focuses on delivering an unsurpassed patient experience by smoothly linking front-desk activities with clinical workflows.

As a full-time team member, you will greet patients, schedule appointments, handle insurance and billing basics, and maintain HIPAA-compliant records while supporting the Practice Manager and clinic

Qualifications

• High School graduate or equivalent required.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize satisfaction and clinic flow.
• Notifies doctor/provider of patient arrival and reviews service delivery against schedule.
• Maintains confidentiality of medical, personal, and financial information per HIPAA.
• Contributes to team effort by accomplishing related tasks as needed.

Skills

Strong customer service skills

Good communicator

Problem solving ability

Organization skills

Education

High School graduate or equivalent

Job description

LensCrafters is seeking an organized administrative professional to support the practice by coordinating daily operations for doctors, visitors, and patients. This role focuses on delivering an unsurpassed patient experience by smoothly linking front-desk activities with clinical workflows.

As a full-time team member, you will greet patients, schedule appointments, handle insurance and billing basics, and maintain HIPAA-compliant records while supporting the Practice Manager and clinic