LASIK Patient Care & Lead Coordination Specialist

Gailey Eye Clinic; Bloomington (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Gailey Eye Clinic is seeking a LASIK Coordinator to serve as the primary contact for LASIK inquiries and manage patient coordination throughout the refractive process. The role includes screening, consultations, testing, scheduling, and post-operative visits, with a focus on delivering an engaging patient experience.

Administrative support to Clinical Services is included, requiring strong communication, organization, and follow-up skills.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience in healthcare or medical office setting preferred.
• Comfort discussing pricing and financing with patients.
• Proficiency with EMR and standard office software.

Responsibilities

• Serve as primary contact for LASIK inquiries and provide information on procedures, candidacy, costs, financing, and expectations.
• Coordinate eligibility screening, consultations, testing, surgeries, and postoperative visits; maintain EMR documentation.
• Track refractive leads and follow-up activity; respond promptly via phone, text, or email.

Skills

Communication

Organization

Follow-up

Multitasking

Customer service

Education

High school diploma or GED

Tools

EMR

Office software

Job description

Gailey Eye Clinic is seeking a LASIK Coordinator to serve as the primary contact for LASIK inquiries and manage patient coordination throughout the refractive process. The role includes screening, consultations, testing, scheduling, and post-operative visits, with a focus on delivering an engaging patient experience.

Administrative support to Clinical Services is included, requiring strong communication, organization, and follow-up skills.