Eye Care Concierge & Premium Service Coordinator

Luxor Eye Institute; Bakersfield (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Job summary

Luxor Eye Institute in Bakersfield, CA is seeking a confident Patient Care Coordinator to guide patients from consultation to treatment in ophthalmology and elective vision services. This role emphasizes patient education, scheduling, follow-up, and relationship management for cataract surgery, LASIK, ICL, and dry eye services.

You will coordinate with physicians, optometrists, and front-desk staff, document interactions, and nurture leads into scheduled appointments while ensuring a high-touch

Qualifications

• Medical, dental, aesthetic, optical, or elective healthcare experience
• Ophthalmology or optometry experience
• Patient sales or treatment coordination experience
• Experience with CRM systems or lead tracking
• Experience with Nextech or similar practice-management software
• Experience discussing financing or elective procedures
• Bilingual English and Spanish is a significant advantage

Responsibilities

• Guide patients through the consultation and treatment process
• Educate patients about recommended procedures and service options
• Schedule consultations, treatments, and surgical appointments
• Follow up with patients who have not yet scheduled
• Coordinate referrals from optometrists and other providers
• Maintain communication with referring offices
• Track leads, consultations, conversions, and pending decisions
• Discuss financing and payment options when appropriate
• Document every patient interaction accurately
• Coordinate with physicians, technicians, front desk staff, and leadership
• Prevent patients from being lost because of poor follow-up
• Support premium cataract, LASIK, ICL, and dry eye service growth

Skills

Patient communication

Multitasking

Empathy

Follow-up ownership

Sales orientation

Bilingual EN/ES

Telephone/Email

Tools

CRM systems

Nextech

Lead tracking

Practice-management software

Job description

Luxor Eye Institute in Bakersfield, CA is seeking a confident Patient Care Coordinator to guide patients from consultation to treatment in ophthalmology and elective vision services. This role emphasizes patient education, scheduling, follow-up, and relationship management for cataract surgery, LASIK, ICL, and dry eye services.

You will coordinate with physicians, optometrists, and front-desk staff, document interactions, and nurture leads into scheduled appointments while ensuring a high-touch