Vision Care Coordinator - Patient Experience Lead

EssilorLuxottica; Chicago (IL); On-site; USD 25,706 - 33,296; Full time

Benefits offered by this job

Benefits package

Employee discounts

Job summary

EssilorLuxottica’s Kraff Eye Institute in Chicago is seeking a full-time front desk/administrative coordinator to support doctors, patients, and visitors. The role ensures an exceptional patient experience by smoothly linking reception activities with clinical workflow.

The position requires strong customer service, excellent communication, and organizational skills. Weekend/evening shifts may be needed to support business needs within a busy eye care practice.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Prompts calls and maintains courteous communication.
• Schedules appointments and ensures on-time patient flow.
• Maintains patient records and processes charges and third-party claims.
• Maintains office supplies and equipment; coordinates with Practice Manager.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Job description

EssilorLuxottica’s Kraff Eye Institute in Chicago is seeking a full-time front desk/administrative coordinator to support doctors, patients, and visitors. The role ensures an exceptional patient experience by smoothly linking reception activities with clinical workflow.

The position requires strong customer service, excellent communication, and organizational skills. Weekend/evening shifts may be needed to support business needs within a busy eye care practice.